Predictable costs, guaranteed support, and peace of mind for your IT infrastructure
An Annual Maintenance Contract (AMC) is a service agreement that ensures your IT hardware and infrastructure receive regular preventive maintenance, rapid repair services, and guaranteed support throughout the year. Unlike break-fix models where you pay for each incident, AMC provides predictable annual costs and priority service.
Save up to 60% compared to per-incident repair costs
Guaranteed response times and fast-track service
Regular maintenance to prevent issues before they occur
Maximize equipment longevity with expert care
| Feature | AMC Model | Break-Fix Model |
|---|---|---|
| Cost Structure | Fixed annual cost | Variable per-incident |
| Response Time | Guaranteed SLA | Best effort |
| Preventive Maintenance | Scheduled visits | Not included |
| Priority Service | Fast-track queue | Regular queue |
| Parts & Labor | Included | Additional charges |
| Budget Planning | Predictable | Unpredictable |
Flexible plans designed to match your business needs and budget
Essential maintenance coverage
8 Business Hours
Mon-Fri, 9 AM - 6 PM
Quarterly (4 visits/year)
Comprehensive support package
4 Business Hours
Mon-Sat, 8 AM - 8 PM
Bi-Monthly (6 visits/year)
Premium all-inclusive coverage
2 Business Hours
24/7/365
Monthly (12 visits/year)
Enterprise-grade coverage
1 Hour
24/7/365 + Holidays
Bi-Weekly (24 visits/year)
| Critical Issues | 1-2 hours |
| High Priority | 2-4 hours |
| Medium Priority | 4-8 hours |
| Low Priority | Next business day |
| System Down | 4 hours |
| Performance Issues | 8 hours |
| Hardware Repairs | 24 hours |
| Minor Issues | 48 hours |
| Platinum Tier | 99.99% |
| Gold Tier | 99.9% |
| Silver Tier | 99.5% |
| Bronze Tier | 99% |
+ Unpredictable costs + Downtime losses + No preventive care
Save up to 60% + Predictable budgeting + Prevent failures
12-month agreement with option to renew. Early termination subject to penalty fees.
Annual, semi-annual, or quarterly billing options available. Payment due within 30 days.
Covers manufacturer defects and normal wear. Excludes accidental damage and misuse.
Contracts auto-renew unless 60-day written notice provided before expiration.
Add or remove equipment with prorated adjustments. Minimum 30-day notice required.
Does not cover natural disasters, theft, vandalism, or unauthorized modifications.
Gold and Platinum plans include 24/7 support. Bronze and Silver customers can upgrade to after-hours support or will receive next-business-day service.
Yes, our AMC includes operating system and basic software troubleshooting. Third-party application support may require separate agreement.
Absolutely! You can upgrade anytime with prorated billing adjustment. Downgrades take effect at renewal.
We service equipment up to 7 years old. Equipment assessment required for coverage determination of older systems.
Basic data recovery attempts are included. Specialized data recovery services are available at additional cost.
Gold and Platinum plans include loaner equipment during repairs. Bronze and Silver can rent equipment at reduced rates.
Get a customized AMC quote based on your equipment and support needs.